Location Policies

Additional Drivers

£10.00 Per Day

After Hours Returns

EZ Drive do provide a 24 hour contactless service at all locations but bookings for out of hours must be made during business hours to ensure all checks have been completed. A fee of £25 will be applied to your contract for any out of hour collection or drop offs.

Coverages

All of our vehicles are covered by a Fully Comprehensive Insurance policy. However, a security deposit of £350 and a minimum Excess of £1500 will apply in the event of a collision or damage.

We offer optional excess reduction packages that must be purchased at the time of booking as per below:

The Standard Option requires a £350 deposit with a £1500 Excess.
The Standard Plus Option removes the deposit requirement while maintaining a £1500 Excess at a cost of £11.60 per day.
The Flexi-Waiver reduces the Excess to £600 with no deposit required for £26.60 per day.
The Ultimate Freedom package eliminates both the deposit and Excess entirely for £39.60 per day.

Renters can choose the Ultimate Freedom Option waiver at the time of booking, which relieves them of financial responsibility for loss or damage to the rental vehicle, provided they adhere to the terms of the rental agreement.

If no Excess waiver is purchased, renters will be responsible for covering the cost of any damage or loss up to the Excess amount, and EZ Drive will seek payment, including any applicable administration fees. The Excess waiver does not cover damage to windows, wheels (tyres and rims), undercarriage, rocker panels, roof, interior, dashboard, antenna, or loss of keys. It also does not include damage caused by driving on unpaved or poorly maintained roads, refuelling with the incorrect type of fuel, or loss or damage to vehicle accessories such as warning triangles, hi-vis vests, and child seats. Personal belongings of the hirer are also not covered under the waiver.

Cross-border Restrictions

We do not permit travel outside of the United Kingdom.

Driving Restrictions

Minimum rental age is 23 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 70 years.

The driver license must be written in Latin, Roman alphabet.
Licences issued in non-EU are not accepted.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, Any country in the European Union (EU and EEC)

Renters must be 25 years of age and have held a UK or EU Driving license for at least 2 years. A copy of your driver’s license is required by the insurance underwriters and must be uploaded when you check in online. In keeping with privacy legislation, the image will not be shared outside EZ Drive or its insurer unless illegal activity is suspected, at which point it could be shared with Police or a duly authorised enforcement body.

You may rent if you are 23 years to 25 years old but with prior approval from our insurers. For approval from our insurers, we will require the back and front of licence and a DVLA check code, which must be sent or uploaded to us at least 24 hours before booking commences. For young drivers under the age of 25 a daily surcharge of £40.00 per day will also be applied. The maximum driver age is 70.

Please contact our reservation centre for more information.

Financial Policy

All Credit and Debit Cards must be valid and must match the renters Drivers License.

Please Note
If the main driver does not provide a valid card or does not have sufficient funds, EZ Drive reserves the right to charge additional fees or refuse to release the vehicle. In this case, your reservation will be charged in accordance with the agreed no-show policy.

Other

EZ Drive does not guarantee specific brands or colors of vehicles at any time. If the vehicle that you reserved is not available, an alternate or upgraded vehicle may be assigned at management discretion.

Child Safety Seats are available at this location with a minimum of 24-hour advance booking. The cost of the Child Safety Seat is £10.00 per day. Since availability at times is limited, please reserve child seats in advance.

Currently One Way Rentals are not available and all vehicles must be returned to the booking location.

Pick-up Instructions

If your vehicle is needed beyond the due date stated at the time of the opening of the contract, the customer MUST inform the rental office immediately. The rate is subject to change.

When a vehicle is reserved and rented, the confirmed rate is only good during that specific time period. Any extension, or revision of the original reservation of any amount of time will result in a rate change. Rates are not pro-rated.

EZ Drive offer a grace period of two hours between the booked pick up time and the actual time the vehicle is picked up. After this period has lapsed, a "no show" fee may apply. Keep in mind that the grace period is not applicable outside the opening hours of the local station. If you are likely to be late, we advise that you contact the branch directly. When returning your rental, we typically offer a grace period of 29 minutes between the agreed drop off time and the actual time the vehicle is returned. After this period has lapsed, an additional rental day may be charged.

Refueling Policy

Vehicles are supplied on a like for like basis. Fuel is at the hirers expense. Our fuel policy is available at each location for inspection. Hirers are recommended to return the car with the same fuel to avoid charges.