EZ Drive Rentals of Sofia International Airport

About

Located about 10 km east of Sofia city center, Sofia International Airport is Bulgaria’s main airport, serving both domestic and international flights. It’s a gateway to Eastern Europe and a popular entry point for visitors heading to the Bulgarian mountains or cultural sites. The airport features two terminals with increasing modernization and public transport access via metro. 

Location Policies

Additional Drivers

Additional Driver Requirements

Eligibility

All additional drivers must meet the same minimum age and driver’s license requirements as the primary renter.

Drivers must present a valid, government-issued driver’s license in their own name at the time of rental.

Temporary or learner’s permits are not accepted.

Registration

Additional drivers must be listed on the rental agreement at the time of pick-up.

No unlisted driver may operate the rental vehicle under any circumstance.

Fees

An additional driver fee may apply for each driver added to the rental agreement.

Spouses or domestic partners of the primary renter may be exempt from additional driver fees, where permitted by law.

Restrictions

Additional drivers must comply with all rental terms, conditions, and local traffic laws.

The primary renter is fully responsible for all actions of additional drivers, including damages, accidents, and violations.

Insurance

Additional drivers must be covered under the renter’s insurance or the rental company’s protection plan if purchased.

Failure to disclose an additional driver may void insurance coverage in the event of an incident.

After Hours Returns

After-Hours Pick-Up

Advance arrangements must be made for any vehicle pick-up outside of normal business hours.

Customers are required to provide full payment information and a valid driver’s license prior to authorization for after-hours release.

Vehicle keys may only be collected from designated secure locations approved by the rental company.

After-Hours Return

Vehicles may be returned outside of normal business hours using the designated key drop box.

The renter remains responsible for the vehicle until it has been inspected by rental staff during the next business day.

Mileage, fuel level, and vehicle condition will be recorded at the time of inspection, and any additional charges (e.g., refueling, damage, late fees) will be applied accordingly.

Liability

The renter is responsible for the vehicle until it is officially checked in by rental staff, even if returned after hours.

The company is not liable for theft, damage, or loss that occurs after the vehicle is returned but before it is inspected and closed in the system.

Restrictions

After-hours returns are not permitted at all locations; renters must confirm availability before scheduling.

Vehicles left outside of designated return areas may incur additional fees or remain under the renter’s responsibility until properly received.

Coverages

Mandatory Coverage

All rental vehicles include the legally required third-party liability coverage as mandated by local law.

This coverage provides protection against bodily injury and property damage to third parties but does not cover damage to the rental vehicle itself.

Optional Protection Plans
Renters may purchase additional protection at the time of rental, including but not limited to:

Collision Damage Waiver (CDW) – Reduces or eliminates the renter’s financial responsibility for damage to the rental vehicle, subject to exclusions.

Loss Damage Waiver (LDW) – Covers both collision and theft of the rental vehicle, subject to terms and conditions.

Personal Accident Insurance (PAI) – Provides limited medical coverage for the renter and passengers in case of injury during the rental period.

Personal Effects Coverage (PEC) – Provides limited protection against theft or loss of personal belongings from the rental vehicle.

Exclusions
Coverage will not apply in cases involving:

Driving under the influence of alcohol, drugs, or other substances.

Use of the vehicle in violation of the rental agreement (e.g., off-road driving, unauthorized drivers, commercial use).

Negligence, reckless driving, or intentional damage.

Failure to secure the vehicle (e.g., leaving keys inside, unlocked doors).

Deductibles & Limits

Coverage may include deductibles, which are the renter’s responsibility in the event of a claim.

Coverage limits are subject to the terms outlined in the rental agreement and/or insurance policy documentation.

Renter’s Responsibility Without Coverage

If no optional protection is purchased, the renter is fully responsible for the full value of damage to or loss of the rental vehicle, plus any related costs (towing, loss of use, administrative fees).

Proof of Insurance

Renters may use their own personal auto insurance or credit card coverage if it extends to rental vehicles.

Proof of coverage must be presented at the time of rental, and the rental company reserves the right to verify eligibility.

Cross-border Restrictions

Travel Outside National Borders

Rental vehicles are not permitted to leave the country of rental without prior written authorization from the rental company.

Unauthorized cross-border travel will result in breach of contract and may void insurance coverage.

Pre-Approval Requirements

Renters must request cross-border travel at the time of booking or prior to vehicle pick-up.

Approval is subject to the company’s discretion and may require additional documentation.

Additional Fees & Insurance

Cross-border use may incur additional fees.

Renters may be required to purchase specific insurance coverage valid in the destination country.

Restricted Countries

Vehicles may not be driven into certain countries due to insurance, safety, or regulatory restrictions.

A current list of restricted countries is available upon request and must be reviewed by the renter before travel.

Responsibility of the Renter

The renter is fully responsible for any fines, penalties, or costs arising from cross-border violations.

In the event of a breakdown or accident outside the country of rental, the renter may be responsible for all recovery and repatriation costs unless otherwise agreed in writing.

Driving Restrictions

Authorized Drivers Only

Only the renter and approved additional drivers listed on the rental agreement are permitted to operate the vehicle.

Allowing unauthorized individuals to drive the vehicle is a breach of contract and may void coverage.

Geographic Restrictions

Vehicles must be operated only within the approved geographic area as specified in the rental agreement.

Cross-border travel or driving into restricted regions requires prior written authorization.

Prohibited Uses
The rental vehicle may not be used for:

Off-road driving, unpaved roads, or any terrain unsuitable for the vehicle type.

Racing, speed testing, competitions, or driving instruction.

Transporting hazardous materials or illegal goods.

Ride-sharing, taxi services, or commercial passenger transport unless expressly authorized.

Towing, pushing, or moving other vehicles, trailers, or objects.

Condition of Driver

Drivers must not operate the vehicle under the influence of alcohol, drugs, or any substance impairing driving ability.

All drivers must hold a valid driver’s license and comply with local traffic regulations at all times.

Vehicle Care

Renters must take reasonable care of the vehicle, including locking doors, securing keys, and using proper fuel.

Smoking and transport of pets may be restricted in certain vehicles; cleaning fees may apply for violations.

Consequences of Violation

Any violation of these driving restrictions may result in termination of the rental agreement, loss of coverage, fines, and full financial responsibility for damages or losses.

Financial Policy

Payment Methods

Accepted forms of payment include major credit cards in the renter’s name.

Debit cards, prepaid cards, and cash may be accepted at select locations, subject to additional conditions.

Full payment authorization is required at the time of rental.

Deposits & Authorizations

A security deposit will be held on the renter’s credit card for the duration of the rental.

The deposit amount varies based on vehicle class, rental duration, and insurance coverage.

Unused deposit funds will be released upon vehicle return, subject to bank processing times.

Rental Charges

Rental charges are calculated based on the agreed daily, weekly, or monthly rate plus applicable taxes and fees.

Additional charges may apply for mileage overages, late returns, fuel replacement, tolls, damages, or traffic violations.

Refunds & Adjustments

Unused rental days are generally non-refundable once the rental has commenced, unless otherwise required by law.

Early returns may not result in a rate adjustment.

Refunds, if applicable, will be processed to the original form of payment.

Responsibility for Charges

The primary renter is financially responsible for all costs incurred during the rental period, including those resulting from additional drivers.

Any unpaid balances may be referred to collections and could result in additional administrative or legal fees.

Currency & Conversion

All charges are processed in the local currency of the rental location.

Renters are responsible for any foreign transaction fees or currency conversion charges imposed by their financial institution.

Local Traveller Restrictions

Eligibility

Rentals may be limited or restricted for local residents of the city or region where the rental location operates.

Proof of residence (e.g., utility bill, ID card, or other documentation) may be required for verification.

Deposit & Payment

Local renters may be subject to higher security deposits or additional payment requirements.

Debit cards, prepaid cards, or cash deposits may not be accepted for local rentals.

Mileage Limitations

Rentals to local residents may include reduced or limited mileage allowances.

Excess mileage charges will apply if limits are exceeded.

Vehicle Restrictions

Certain vehicle classes (e.g., luxury, premium, or specialty vehicles) may not be available to local renters.

Insurance Requirements

Local renters may be required to provide proof of comprehensive personal auto insurance that extends to rental vehicles.

If adequate coverage cannot be verified, the renter must purchase the company’s protection plan.

Right to Refuse Service

The rental company reserves the right to decline rentals to local residents if eligibility, payment, or insurance requirements are not met.

Mileage Limitations

Unlimited miles

Other

Smoking & Pets

Smoking is strictly prohibited in all rental vehicles.

Transporting pets is allowed only in approved vehicles; cleaning fees may apply.

Fuel Policy

Vehicles are provided with a full fuel tank and must be returned full unless otherwise agreed.

Refueling charges will apply if the vehicle is returned with less fuel than at pick-up.

Cleaning & Vehicle Condition

Vehicles must be returned in a clean and reasonable condition.

Excessive dirt, damage, or interior mess may incur cleaning or repair fees.

Roadside Assistance

Basic roadside assistance is provided for mechanical failures and breakdowns.

Assistance for accidents or issues caused by driver negligence may incur additional costs.

Lost or Stolen Items

The rental company is not responsible for personal belongings left in the vehicle.

Renters are advised to secure all valuables and remove them from the vehicle upon return.

Vehicle Return

Vehicles must be returned at the agreed location and time.

Late returns may incur additional rental charges, even if the delay is minor.

Compliance with Local Laws

Renters must comply with all traffic regulations, parking laws, and toll requirements.

Any fines, penalties, or legal actions arising from violations are the responsibility of the renter.

Modifications to Policies

The rental company reserves the right to amend policies at any time.

Updated policies will be communicated via rental agreements or the company website.

Pick-up Instructions

Upon arrival at the airport, the renter must call our office at +359 89 987 2860.
A company shuttle will be dispatched to collect the renter from the designated pick-up area and transport them to our rental office.

⚠️ Important Notes:

Please ensure your mobile phone is switched on and able to receive calls/texts upon landing.

Pick-up times may vary depending on traffic and shuttle availability; average wait time is 10–15 minutes.

Shuttle service is available during business hours only (unless otherwise arranged in advance).

Plate Pass

Included with every rental.

Refueling Policy

Same to Same

Renter Qualifications

Age Requirements

The minimum age to rent a vehicle is 20.

Renters under the age of 20 may be subject to a young driver surcharge.

Maximum age restrictions may apply in certain locations and vehicle classes.

Driver’s License

Renters must present a valid, government-issued driver’s license in their own name at the time of rental.

The license must be valid for the entire rental period and have been held for at least 1 year.

An International Driving Permit (IDP) may be required for foreign renters, in addition to their home country license.

Identification

A valid passport or government-issued photo ID is required for identity verification.

Local renters may be required to provide proof of residence (e.g., utility bill or bank statement).

Payment Requirements

A valid credit card in the renter’s name is required for payment and deposit authorization.

Debit cards, prepaid cards, or cash may be accepted at select locations, subject to additional conditions.

Insurance

Renters must either:

Provide proof of valid personal auto insurance that extends to rental vehicles, or

Purchase one of the rental company’s protection plans.

Eligibility Restrictions

The rental company reserves the right to refuse service to any individual who does not meet qualification criteria, has a history of vehicle misuse, unpaid balances, or has provided false information.